Refunds, deposits, and rescheduling

Scope

This policy applies to paid File Springpath engagements: Construction Progress Dashboard Briefing, Site Progress Documentation Visit, Stakeholder Briefing Pack, and Monthly Progress Reporting Retainer. The website itself sells no products and takes no online payments.

Eligibility and timeframe

Refund requests must be sent in writing to info@file-springpath.click within fourteen days of the event giving rise to the request, or as stated in your estimate if that document sets a different window.

Deposits

Single engagements typically require a fifty percent deposit to reserve a site-walk date. The deposit is credited toward the final fee when the pack is delivered.

Full refund

A full refund of amounts paid is available if we cancel the engagement for reasons within our control and no replacement date is agreed within ten working days.

Partial refund

If you cancel more than five working days before the scheduled walk, we refund amounts paid minus an administrative fee of fifteen percent of the engagement value. If you cancel within five working days, the deposit is non-refundable because escort coordination and drafting preparation will already have begun.

Non-refundable items

• Work already delivered (completed packs, completed documentation sets)
• Third-party access fees or special photography passes purchased at your request
• Retainer months already started once the monthly walk has occurred

Work already started

If drafting has begun after a completed walk, fees for time spent remain payable even if you later decide not to circulate the pack. We will provide the draft materials prepared to that point.

Rescheduling and no-shows

You may reschedule a walk once without charge if you give at least three working days’ notice and a replacement date within fourteen days is available. If the escort is unavailable on arrival without prior notice, the visit may be treated as delivered for deposit purposes and a new visit requoted.

Retainers

Monthly retainers invoice in advance. Unused pause months approved in writing are credited forward; they are not cashed out except where we terminate the retainer without cause.

Refund method and processing time

Approved refunds are returned by the original payment method within fourteen working days of approval. Bank processing times may add a few days.

How to request a refund

Email info@file-springpath.click with your project name, invoice reference, and reason. Phone: +85228827352. Address: Leigyinn Bldg, Causeway Bay, Hong Kong.